solutions : click4assistance

Click4assistance is a unique technology enables your online business to place a "real person" in your web-site, or web-store. With just one click, potential customers can now have their questions and concerns addressed instantly by your knowledgeable staff.

Designed for organisations regardless of their size or industry, this live help software is proven to create more sales leads, increase the number of orders, while improving the customer's experience.

Live Help, Live Chat and Live Assistance Offer Live Help and Assistance
A user-friendly interface allows your staff to handle any number of conversations, converse using predefined replies and automatically navigate the customer to specific areas of interest.
CoBroswe, Collaborate and Form Filling CoBrowse and share web sessions
Provide an interactive way to help and collaborate with visitors while browsing your website. Allowing you to guide visitors through your website and help complete online forms.
Monitor, Tracking and Visitor Statistics Monitor Online Visitors in Real-time
Details on every visit to your site is stored, various reports and charts can be used to analyse trends, how the visitor came to your site and which keywords were used.
Proactively Engage with Visitors on your website Proactively Offer your Assistance
Push invitations to customers asking "Would you like some assistance?", an unlimited number of invitations can be created and displayed based on your specific rules.
Chat2Phone feature Automatically Phone the Customer
Connect the customer and operator automatically through the normal telephone network (or VoIP), prompt the visitor for their phone number and both parties phones will ring.
Live Help Software CRM Contact Integrated Contact System
Create contacts and store associated conversations and notes, when a customer returns you have all their details to hand.
Customisable Live Help Software 100% Customisable
The chat window can be completely redesigned based on your website and requirements, you can determine which optional and mandatory information is gathered before and after each conversation.
 
By simply downloading our free trial and placing a small piece of script into your webpage, your sales or support team can assist, monitor and engage with online customers right now!